Rob-DixonRob Dixon

Act! Certified Consultant

Rob Dixon is an Act! Certified Consultant based in Melbourne, servicing businesses throughout Victoria and Tasmania.

Prior to joining the Act Today team in 2002, Rob worked 15 years for a US-based, worldwide supplier of computer-aided design and manufacturing systems.

Initially involved in Technical Support, Rob’s role progressed to Product Manager for the Southern Hemisphere which involved extensive world-wide travel, supporting the agents and distributors.

Following this, Rob sold, implemented and supported a Lotus Notes based database that allowed predominantly garment-manufacturing clients to electronically specify their products to makers overseas.

With Act! being the Customer Relationship Management system for his employer, Rob was an avid Act! user for many years. The company’s extensive use of Act! actually initiated the requirement for Rob to become certified in Act! (2000) in order to support the internal implementation.

Rob now has a thorough knowledge of all versions of Act!, including web-based versions as well as a vast number of Act! Addons. In addition, Rob is able to analyse a businesses CRM requirements in order to provide a solution that fits their needs, from a simple “out-of-the-box” solution through to complex implementations requiring custom programming and integration with other systems.

Rob enjoys working with people, assisting them to grow and develop their business as a result of implementing a CRM system. Rob’s high standard of professional and reliable services was rewarded in 2007 when he won the Act Today Customer Service Award.

Along with Rob’s wealth of knowledge and experience, he also holds a Bachelor of Applied Science (Cartography) from RMIT. He is an avid cyclist and also enjoys AFL, motor racing and travelling.